Foundations of Leadership

For New & Emerging Managers

In hospitality, it’s common for great team members to be promoted into management without the support or training they need to succeed. With rising costs, tight rosters, and limited time for development, many new managers are left to figure it out often depending on the capability of the manager above them.

This practical, two-day course gives your emerging leaders the foundational skills they need to lead effectively, communicate clearly, and support your business from the inside out.

What your managers will walk away with

  • A clear understanding that leadership is about the work, not the title

  • The confidence to communicate with clarity and consistency

  • The skills to delegate tasks effectively — so things get done, and done well

  • The ability to implement systems and processes correctly the first time

  • An understanding of different management styles and how to adapt to each situation

  • Workbooks and practical tools they can apply straight away back at the venue

When managers lead better, your venue runs smoother.

Course Format

  • Delivered across two days

  • In-person sessions, tailored for hospitality environments

  • Designed for new and emerging managers in restaurants, cafés, and hospitality venues

  • Practical tools, group discussion, and real-world application

Pricing

$1000 GST per person
(Enquire about group bookings or private in-house delivery options)


Elevating Leadership

For Middle & Senior Managers

No doubt — if you could, you’d spend more time with your senior team. Coaching. Guiding. Reflecting. Helping them step back from the day-to-day to focus on their leadership.

This two-day course does exactly that.

Designed specifically for hospitality’s mid to senior-level managers, Elevating Leadership offers a structured space to pause, reflect and refine the leadership habits that make a lasting impact on your people and your business.

What your leaders will explore

Managing Time Effectively
 Leaders are often pulled in every direction. This session focuses on how to prioritise, plan, and use time intentionally — so that energy is spent where it matters most.

Building Trust
Trust isn’t just about being liked — it’s about creating a culture where people do what they say they will. This session explores how senior leaders can build trust by setting clear expectations, following through, and holding themselves (and others) accountable.

Having Difficult Conversations
From underperformance to team conflict, senior managers often avoid the hard conversations. This session offers frameworks, language, and practical strategies to approach them with clarity and care.

Managing Relationships
Leaders are only as strong as the relationships they build. We’ll explore how to manage up, down and across the business — with emotional intelligence, consistency and credibility.


Course Format

  • Delivered over two full days

  • In-person sessions, grounded in hospitality settings

  • Tailored for experienced managers overseeing teams, departments or venues

  • Interactive, practical and reflective

Pricing

$1200 GST per person
(Enquire about group bookings or private in-house delivery options)